All calls to our physicians are routed through the Triage Nurse. If the nurse is unavailable, please leave a detailed message with your full name (including the spelling of your last name), date of birth, reason for calling, and a number where you can be reached. Every effort will be made to return your call as soon as possible, and you can expect your call to be returned the same day. If it is important that your call be returned within a certain amount of time, please make that clear in your message. If you call needing to speak with a physician, the physician will speak with you if available, or your call will be transferred to voice mail and the physician will call you back when they become available. IF YOUR SITUATION REQUIRES IMMEDIATE ATTENTION, DO NOT CALL THE OFFICE; CALL 911.
The best time to get a prescription refill is at your appointment. If you need a refill, and your current prescription bottle indicates that you have refills remaining, please contact your pharmacy. Prescription refills requiring physician approval are normally filled during regular business hours and we have 24 hours in which to process your refill request from the time the prescription refill was submitted.
Note: We do not prescribe narcotics for chronic pain. Your physician will refer you to a pain management specialist for most chronic pain issues requiring the use of narcotics.
Child Visitation Policy
As a specialty practice in Hematology & Oncology Medicine, this office only treatments patients age 18 and older. We recommend that you consult with a Pediatrician or Family Practitioner for treatment of children under the age of 18. Children under the age of 18 are not allowed in the infusion room and must be supervised in the main waiting room by another responsible adult while the patient is receiving service.
A fee will be charged for all medical related paperwork such as, but not limited to disability forms, FMLA, etc. Please notify the front desk if medical paperwork needs to be completed.